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Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Newborn Collection, Baptism Collection, First Communion Collection, Accessories, and Sales Items are FINAL SALE.
Email us at firstname.lastname@example.org. with the reason for return and we will give you a return authorization number to be written on top of the box. This number is good for 21 days. NO RETURNS ACCEPTED WITHOUT RA#.
Also, we use USPS to send our packets nationally and internationally. USPS does not offer a tracking number, only a customs number, when we send internationally; therefore, we are not able to track the packet. If a packet is missing we are not responsible for such packet, we will do our best to locate it; however, if we can't locate it we won't do any refunds or exchanges for such packet.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Several types of goods are exempt from being returned.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the day of receiving.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email at firstname.lastname@example.org.